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Policies

EXPRESS CHECK IN

Our Express Check In requires all reserved activities be prepaid in advance as deposit. With that done, we ask that upon arrival you stop at our Company Store and all people come in to sign in and confirm your reservation. We will tag your car, show you the way to camp, and the fun can start quicker than ever before. Check in office is open until 2:30AM Friday and Saturday during season.

DEPOSITS

We require payment in full as deposit. Credit Card payment is required on cabins reservation. If you use a credit card we process the card for the full amount of payment at the time of call-in. If you send a check we expect it no later than 10 days after date reservation is made. Once payment is received in full a confirmation will be sent by email. If 10 days has passed and no payment has been received a deposit request email will be sent. You must call us by date indicated to secure your reservation with a credit card at that time, otherwise we assume you are not coming and your reservation will be cancelled. Mail your deposits to River Ranch Resort, 101 River Road, Noel, MO 64854.

CANCELLATION POLICIES

A 14 day notice by phone by 10 am prior to date of your visit is required for any cancellation or to move a date, based on availability. There is a 30 day notice on River Lodge Cabins. If a cancellation is completed a 10% service fee is assessed. We do not charge to move a date if a 14 day notice is given (30 day on lodge). Any reservation made in the last 14 days (30 days on Lodge) prior to your arrival date is final. No money can be returned if cancelled. This policy is strictly followed.

RENTAL EQUIPMENT POLICY

Please treat our rental equipment, canoes, rafts, kayaks, tubes, housing and tenting areas as if they were your own. We expect normal wear and tear on equipment, for that we do not charge. In the event damage occurs beyond normal wear and tear we expect you to pay retrieval and repair expenses. If you abandon your float equipment or it is stolen or damaged beyond repair you will be asked to pay for them. If you lose paddles or life jackets you will be asked to pay for them ($15 each). The floating experience is very rewarding if common sense is used by all.

Replacement costs:

Canoe - $750, Rafts - $1750 and up, Kayaks - $350 and up, Tubes - $75, Beetle Bugs - $450

Small repair costs on rafts start at $50 and go up based on severity.

 

PET POLICY 

We hope these rules do not inconvenience anyone, we must have rules and ours are in all print, on the website and we have a toll free number to call about your pets qualifications. Again we apologize if your pet is not allowed in our resort. We do the best we can for everyone, all things considered. Thanks for your understanding.

Recently a lot of resorts & campgrounds are not allowing dogs of any breed on their property at any time.

This Resort's Position Is

  • Some dogs are permitted, some dogs are not!
  • These are our terms
  • No large and/or aggressive breeds or mix of, young or old, large or small.
  • No cancellation or refund of reservation because of animal dispute.
  • No dogs left unattended.
  • No dogs in cabins.
  • No dogs in rafts.
  • All dogs in resort must be kept on a short leash.
  • Call before you bring your dog.
  • If there is a dispute our decision is final.

DOGS FEES

Camping........................................................$12.00 per night
Canoe Floating only ......................................$12.00 per dog

Breeds Not Allowed On Resort

BREED EXAMPLE BUT NOT LIMITED TO!

• Pit Bull • American Staffordshire Terrier • Rottweiler • Mastiff Breeds • German Shepherd • Labradors • Akita • Alaskan Malamute • Australian Cattle Dog • Bearded Collie • Border Collie • Bull Terrier • Shar-Pei • English Bulldog • Springer Spaniel • Shiba-Inu • Australian Shepherd • Boxer • Retrievers • Chow Chow • Collie • Dalmatian • Pointers • Coonhounds • Siberian Husky • Standard Poodle • Weimeraner • Bernese Mountain Dog • Bloodhound • Doberman Pinscher • Great Pyrenee • Greater Swiss Mountain Dog • Newfoundland • Rhodesian Ridgeback

RAINY DAY AND FLOOD RAINCHECK POLICY

Trips are made rain or shine, if extreme conditions prevent starting your float by 12 noon or float is called off, you will be issued a rain check for the date of your choice, based on availability, again..you will be issued a rain check for the date of your choice, based on availability. If storm has passed by noon, no rain checks will be issued. No credit for returning early from your trip. No rain checks for tenting or cabins unless an evacuation is needed. In the event a flood forces an evacuation of your site, you will be offered a new site if space permits, or a rain check for a date of your choice, based on availability.

All rain checks will be in the form of a credit in the reservation holder's "master account" in our reservation system.

If the water level is too low and there is too much dragging for canoes and rafts, the upper float will be switched to the lower float. At that time, spend more time on beaches and swimming to ensure a full day of fun.

Camping and floating are outdoor activities, and as such we no control over the weather or water levels.

Thanks for understanding that Mother Nature gets grumpy from time to time.

- ABSOLUTELY NO REFUNDS -

SAFETY AND LIABILITY

Although we spare no effort to ensure you a safe trip, it must be understood that camping, canoeing and other river activities include some danger. You will participate at your own risk. We cannot assume responsibility for personal injury, medical payment, property loss or damage while floating or during your stay. You will be asked to acknowledge this by signing a liability waiver before your outing begins. Swim at your own risk, there is no lifeguard on duty.

River Ranch Resort does not recommend any child under the age of 7 to float the river in our equipment, however, we do leave the final decision to the parent or guardian. Children under 12 must wear life jackets at all times.  We DO NOT float children 3 and under.

Warning: Under Missouri Law an outfitter is not liable for an injury to or the death of a participant in paddlesport activities resulting from the inherent risks of paddlesport activities pursuant to the Revised Statutes of Missouri.

UNFORESEEN  

River Ranch Resort reserves the right to move or change cabin, campsite, R.V. site, or any reservation made regardless of confirmation or occupancy due to unforeseen circumstances.

Prices subject to change without notice.

RESORT DISTURBANCE POLICY

Guests of the resort are asked to show respect for their neighbors and observe quiet hours. Fun must be had on our terms. When asked to quiet your camp down that is exactly what is expected. If disturbance persists and your presence is disturbing and detrimental to the normal, congenial and successful operation of this resort, you and or your group will be asked to, and expected to pack up and leave the property of this resort immediately for the remainder of your reservation, with no refunds. This policy has been strictly followed since 1980. Thanks for your understanding.

SORRY, NO LOUD MOTORCYCLES

Resort Rules

YOU MUST REGISTER AT OFFICE before setting up camp or entering the resort.

QUIET HOURS are from 12am to 7am. No loud talking or loud noises of any kind. 2 am in Late Night Loop. Sycamore Landing 1am till 7am.

LATE NIGHT ARRIVALS please set up as quietly as possible. The OFFICE IS OPEN till about 2:30 a.m. on Friday and Saturday nights, Memorial weekend to Labor Day weekend.

SECURITY staffing all night on weekends. SHOULD ANY PROBLEM ARISE, report it to the office or Security. We can’t help if we don’t know.

WE CANNOT BE RESPONSIBLE for property loss due to theft or damage during your stay at the resort.

NO LOUD BIKES, ATV’s, gas powered buggies or golf carts, firearms or fireworks on resort grounds.

KEEP PETS ON LEASH at all times and never leave them unattended. No large or aggressive breeds.

DO NOT HARM OR CUT TREES in any way - grounds for eviction and replacement cost.

Resort SPEED IS 5 MILES PER HOUR. Use caution, children at play.

POT & PAN CLEANING SINKS at lower restrooms.

FIRES in fire rings only.

ABSOLUTELY NO GLASS containers on or near the river, it is the enforced law.

DISORDERLY CONDUCT or disrespect of others will not be tolerated, possible eviction.

SWING SETS to be used with adult supervision. No one over 12. No horse play. Use at your own risk! We ask all resort guests to follow our simple rules and policies, so everyone can have a good time.

Check IN/OUT

Friday and Saturday

  Check-In Check-Out
Day Pass 8am 7pm
Housing 3pm 11am
Camping 3pm 12 Noon
RV Park 3pm 12 Noon

 

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